Frequently asked questions
Your questions, our answers

Services & costs
Which service should I choose?
If you want to hand over everything, choose Not So Standard. If you would rather stay the host and grow your Airbnb, choose Smart Price (pricing and listing) or Smart Host (pricing, listing and guests; you do the cleaning and keys). In doubt? We look at it together.
What does Smart Price cost?
8% of net booking revenue (excl. VAT), on booked nights only. If your property is empty, you pay nothing. You sign a Revenue-Only Agreement of at least 6 months, after which you can cancel with 30 days' notice.
Is VAT included in your prices?
No, all our prices exclude VAT, so VAT is added on top. That applies to the commission for Not So Standard and Smart Host, and to the monthly price for Smart Price.
How do you set the price?
We review the price ourselves every day. Our own tool provides current market data, but we decide the price, within limits we agree on together. By default we use a minimum of 2 nights at weekends and 1 night on weekdays, and in low season we offer discounts on longer stays. When the market calls for it, we adjust this.
Can I stop?
With Not So Standard you can stop whenever you like. Smart Price runs under the Revenue-Only Agreement for at least 6 months, after which you can cancel with 30 days' notice. For bookings already made, the agreed commission still applies.
What if it does not go as expected?
With Not So Standard, after 90 days we put the figures next to your simulation together. If your property does not reach the cautious scenario, we end the collaboration right away at your request. With Smart Price the minimum term of 6 months applies.
Guests & stays
How do guests get the key?
That's up to you. If your current system works well, we keep it. Otherwise we install a key safe or a smart lock with a unique code per guest. The guest only receives the code 24 hours before arrival.
What about parties, noise or smoking?
Parties and smoking are not allowed. Pets are your choice. A smart sensor measures noise, smoke and the number of people present, without a camera or microphone. If it raises an alert, we step in right away.
Who cleans, and is it done well?
A regular local cleaning partner who works with an extensive checklist. Afterwards we check on site ourselves that everything is ready for the next guest.
What linen do you use?
Preferably rental linen: hotel-quality sheets and towels, professionally washed. You don't need to buy anything. If you choose your own linen, our cleaning partner washes it.
How do you handle the waste?
You don't have to think about it. After every stay our cleaning partner makes sure the waste is tidied up and disposed of correctly.
You & your property
What do I still need to do myself?
Almost nothing. You give us access, block dates when you use your property yourself and approve larger repairs. We do the rest.
Can I still use my property myself?
Of course. Block the dates in your owner portal and we take them into account.
What if something breaks?
You hear about it immediately, with photos. Because we check right after every departure, we know exactly which guest is responsible. Communication about it goes through the platform itself, so everything is properly documented. We arrange a quote and the repair, and file a damage claim if needed. We cannot guarantee a reimbursement.
How do I know what's going on?
In your owner portal you see every booking, price and upcoming arrival live. On top of that you get one clear invoice every month.
Rules & who we are
Is everything in order with the rules?
Together we go through what's needed: registration with the competent tourism authority (in Flanders: Toerisme Vlaanderen), fire safety, insurance and tourist tax. For your tax return we recommend your accountant.
What if you're on holiday?
We announce absences at least 30 days in advance, and a qualified replacement is always ready.
Why "not so standard"?
Because we deliberately do things differently from the big management companies. You have one point of contact: us. We know every property we manage, and you always talk directly to the people doing the work. At the same time we work as professionally as a large agency: daily prices based on market data, a regular cleaning partner with a checklist and an owner portal where you follow everything live. Personal and professional: that's not standard.