Why us
Short-stay management, but not standard.
What you can expect from us, as an owner and as a partner.
In figures
- +30%more bookings on average than before our in-house tool, with dynamic pricing and listing optimisation combined
- 4+platforms, with one connected calendar
- 4.8our goal for your review score with full management, out of 5
- 90day review with full management: if you do not reach your scenario, you stop right away
Standard or not so standard
What is often standard, we do differently.
| Standard | not so standard | |
|---|---|---|
| Costs | A setup fee and a monthly cost, even when your property is empty. | With full management no setup fee: only a commission on booked nights. If your property is empty, you pay nothing. |
| Contract | A contract of a year or longer. | No fixed term with full management: you can stop whenever you like. |
| Price | One price per season, set once. | A new price every day. Our in-house tool provides the market data, we decide. |
| Arrival | A key and a standard message. | A handwritten card and a local treat. |
| Cleaning | A cleaning fee with a margin on top. | The cleaning fee goes entirely to cleaning. We keep none of it. |
| Contact | A general phone number. | Direct contact with Ella & Jonas. |
| Follow-up | A summary afterwards. | Follow along live in your owner portal, with one clear invoice per month. |
"Standard" is not a particular competitor, but what you often come across in the sector. We compare with full management (Not So Standard).
Long or short-term rental
The same property, a different amount
Worked example: a two-bedroom apartment in Ghent, per month.
| Long-term rental | Short stays | |
|---|---|---|
| Own use | Not possible: someone lives there. | Block your dates, we plan around them. |
| Stopping | A lease runs for years. | No fixed term. |
| Price | Fixed, for the whole term. | Adjusted to the market every day. |
| Condition | You only see it again when the tenant leaves. | Cleaned and checked after every stay. |
| Work | Little. | A lot, but we do it. |
An example, not a promise: what your property earns depends on location, condition, season and occupancy. There are no public short-stay figures per number of bedrooms, so we use the average of all listings in Ghent.
How we work
Personal, data-driven and honest
Data and people
Our own in-house tool, built on PriceLabs, provides the market data every day. Ella & Jonas set the price, within limits we agree on together.
Experience and training
We already manage a number of properties and completed professional training.
A check after every stay
With full management we check ourselves after every clean that everything is in order. If something breaks, you hear about it right away, with photos.
Safe, without a camera
With full management a smart sensor flags parties early. It measures noise, smoke and the number of people present, without a camera or microphone.
Quick replies
With Smart Host and Not So Standard we are available to your guests 24/7, with a reply within 4 hours. With full management we aim for a review score of at least 4.8.
You have a say
You decide on pets and your own use, and larger repairs only happen after your approval.
Small things, big difference
How you notice we are thorough with full management
Code only 24 hours ahead
Self check-in, and the guest only gets the code 24 hours before arrival.
Never double-booked
All calendars are connected through Hostfully.
On site when it matters
Something goes wrong during a stay? Then we come by ourselves, no call centre.
Damage with photos
You hear about it right away, and everything is documented through the platform.
Always a stand-in
We announce absences 30 days ahead, and an authorised stand-in is always ready.
A warm welcome
A handwritten card and a local treat at every arrival.
Our guarantees with full management
Five things you can count on
Ella & Jonas
You only pay per booked night
Our commission only applies to nights that are actually booked. No start-up fee, no fixed monthly cost. If your property is empty, you pay nothing.
No fixed term: stop whenever you like
After 90 days we put the figures next to your simulation together. If your property does not reach the cautious scenario, we end the collaboration right away at your request. And after that you are not tied down either. For bookings already confirmed, the commission still applies.
At least 4.8 out of 5, in black and white
That review score is in your contract. If it drops below, we draw up an action plan together.
Every clean and every stay checked
After every clean we come and check ourselves that everything is clean and in order, before every check-in and after every check-out. We report damage to you straight away.
Reply within 4 hours
For your guests, 24/7. And for you: you always have direct contact with Ella & Jonas.
These guarantees apply to full management (Not So Standard). With Smart Price you stay the host: there too you only pay per booked night, and the Revenue-Only Agreement runs for at least 6 months, after which you can cancel with 30 days' notice.
The people behind it
Ella & Jonas
Hi! We keep things small on purpose. That way we really know every property we manage.Ella & Jonas
Guest experience
Ella
Hi, my name is Ella! With my many years of experience in the hospitality industry, I know better than anyone how important a first impression can be. That's why we strive to offer your guests a hotel-quality experience, one they won't soon forget!
Data & tools
Jonas
Hey, I'm Jonas! With my background in IT, I make sure everything runs smoothly behind the scenes. Using our tools, we ensure your property is priced right and your listing stands out from the crowd!
For partners
Also for real estate agencies, investors and hosts
Offer short-stay management as an extra service for your clients, let us manage several properties, or let us grow just your pricing and listing.